Shipping

Shipping

HOW LONG DOES SHIPPING TAKE?

* DUE TO THE CURRENT COVID-19 SITUATION, SHIPPING TIMES MAY BE AFFECTED. WE APOLOGIZE FOR THE INCONVENIENCES.

* Working days. During sales seasons such as discounts, Black Friday, or periods of a large number of shipments, such as Christmas time, orders may be delayed in delivery.

SHIPPING CONDITIONS

– If you make the purchase on Saturday, Sunday or on holidays, the shipment will be processed the first business day after the day of placing the order.

– If you make the purchase before 12:30 a.m. on a business day, your order will be processed that same day. All purchases after 12:30 a.m. will be processed the next business day.

– The estimated time for the delivery of your order is detailed in the previous section. Given the circumstance that this period could be extended due to any incident in its management, you receive a notification as soon as possible.

– All articles are subject to the availability on our online store. In the case of not being able to send you a product, we will reserve the right to notify you by email, offering you similar items. If you do not wish to place / change the order for such item, we will refund the corresponding amount to the unavailable item.

– In periods of sales and / or strong activity, delivery times may vary.

– The courier company does not make deliveries on Saturdays, Sundays and holidays.

– The courier company will make two delivery attempts. In case of not being able to deliver the package to the agreed address due to the absence of the recipient, they will contact you to solve the incident.

– Due to the current situation related to COVID-19, due to the company’s safety and hygiene measures, the customer service line has been deactivated. Please, if you have questions or any incident related to shipments, contact us through the following email: [email protected].

INTERNATIONAL SHIPPING CONDITIONS

– The customer will be solely responsible for the additional costs that said shipment may generate, such as customs expenses or the corresponding tax.

WHERE CAN I RECEIVE MY PURCHASE?

– Your purchase will be sent to the delivery address indicated in your shipping information.

– The delivery address may be different from the buyer’s address, which can be very useful for a gift, to receive the order at work or if you are away from your usual address.

HOW MUCH ARE THE SHIPPING COSTS?

It will depend on the amount of the order and the destination:

Spain

* Orders sent to the Canary Islands: the customer will be solely responsible for the additional costs that said shipment might generate, such as customs expenses, other taxes, etc.

International deliveries

* DUE TO THE CURRENT COVID-19 SITUATION, SHIPPING TIMES MAY BE AFFECTED. WE APOLOGIZE FOR THE INCONVENIENCES.

* Working days. During sales seasons such as discounts, Black Friday, or periods of a large number of shipments, such as Christmas time, orders may be delayed in delivery.

For more information, please send us an e-mail to the address “[email protected]” to know the cost of the shipping. (For international shipments, contact us at [email protected] in order to know shipping costs).

HOW CAN I TRACK MY SHIPMENT?

– If you logged in at the time of placing your order, you can enter your account, access your order and see its status.

– If you made the order as a guest, get in touch with us by sending an email to [email protected]

From July 1 to August 31: Monday to Friday from 10 a.m. to 3 p.m.

WHAT PAYMENT METHODS ARE AVAILABLE?

In the House of Malasanta online store you can make the payment with different methods:

• Credit cards: Visa, Mastercard and American Express
• PayPal

Bank transfer